FREQUENTLY ASKED QUESTIONS (FAQs)
How much is a consultation?
How much is a consultation?
Consultation fees range from between $135 for a standard consultation to $270 for a longer consultation and are based on the type of appointment, the service provider and the appointment duration.
Can I use my private health fund?
Can I use my private health fund?
Yes! All of our services are claimable through HICAPS, our on-site electronic health claims system. Simply bring your private health fund card along with you to your appointment to claim your rebate automatically on the spot. Depending on your level of cover, this rebate can range from between a rebate of $20 to up to the full cost of the consultation!
How long does a consultation go for?
How long does a consultation go for?
Most of our initial and standard consultations are half an hour appointments. For those who require more time to attend to multiple injuries, we generally recommend booking a long or extended consultation for the full hour appointment to allow adequate time for further questions, tests, treatment and guidance with treatment planning and exercise prescription.
Do I need a referral to see the physiotherapist, exercise physiologist or podiatrist?
Do I need a referral to see the physiotherapist, exercise physiologist or podiatrist?
No. As a private paying patient you can see any of our health providers without a referral from your GP or specialist. However, if you intend to claim a rebate under a Medicare EPC plan, Workcover / CTP insurance claim, DVA or NDIS funding, we require the appropriate documentation.
Do you accept Medicare EPC plans for physiotherapy, exercise physiology or podiatry?
Do you accept Medicare EPC plans for physiotherapy, exercise physiology or podiatry?
Yes, we accept Medicare EPC plans issued by your doctor for physiotherapy, exercise physiology and podiatry and rebates under EPC are claimable on the spot. Please note that we do not bulk bill and all consults under an EPC medicare plan at Pro-Form still require a gap payment of approximately $45.
Do you accept injuries under WorkCover insurance?
Do you accept injuries under WorkCover insurance?
Yes. All our practitioners are SIRA certified allied health professionals qualified to treat under the NSW workers compensation system. All you need to do is notify reception when making an appointment and provide them with your most recent Workcover Certificate, an active claim number and case manager details.
What do I need to bring?
What do I need to bring?
Bring any relevant documents, referral letters, radiology reports, scans and footwear that might assist with understanding your injury better.
What should I wear to my appointment?
What should I wear to my appointment?
Please wear comfortable clothing to your appointment so we can best assess your movements and access the injured area for treatment. Towels are provided for appropriate draping if required..
When should I see a Physiotherapist?
When should I see a Physiotherapist?
If it is your first time visiting, are suffering from pain or are unsure of your injury, we recommend seeing one of our physiotherapists for an initial consultation. Our physiotherapists are committed to obtain a comprehensive understanding of your goals and assess your injury to provide an accurate diagnosis, prognosis and treatment plan for your journey to full health and wellbeing.
When should I see an Exercise Physiologist?
When should I see an Exercise Physiologist?
If you are recovering from a confirmed injury, are suffering from a chronic disease (such as diabetes, heart or lung disease) or are looking to boost athletic performance through exercise, seeing an Exercise Physiologist is highly recommended. Our EPs work closely with your physiotherapist to conduct stress tests, assess your overall fitness and health and develop tailored exercise programs for weight loss, improved strength, flexibility, mobility, stability and motor control to achieve optimal health.
When should I see a podiatrist?
When should I see a podiatrist?
If you are suffering from foot problems such as heel and arch pain or from underlying medical conditions such as diabetes or arthritis, we recommend seeing one of our podiatrists. Our podiatrist have a special interest in the diagnosis and treatment of foot and ankle problems and work closely with our physiotherapists to conduct gait analysis, shoe prescription and when appropriate design custom made orthotics to help improve your foot health so you can get back to the things you love.
Is there parking on site?
Is there parking on site?
Yes. At all our locations there is plenty of street parking and is free for the first 2 hours. Parking is available on-site in the secured underground car park at the Esplanade and is also free for the first 2 hours.